Privacy Policy

We handle personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and applicable rules relating to privacy and reasonable security practices, and, as and when applicable to our processing activities, the Digital Personal Data Protection Act, 2023 and rules made under it.

• Identity and contact information: name, mobile number, email address and communication preferences.

• Order and fulfilment information: shipping address, billing address, ordered products, delivery instructions, invoices, order history and returns/refunds.

• Payment-related information: payment status, transaction reference, payment method type and limited billing
information. Card, UPI or bank credentials are generally processed directly by authorised payment service providers and are not intended to be stored by Brew60 unless specifically stated.

• Account information: login details and profile information if customer accounts are enabled.

• Device and usage information: IP address, browser/device type, approximate location derived from IP, pages viewed, referral source, session information and website interactions.

• Cookies and similar technologies: identifiers used for essential site functionality and, if enabled, preferences, analytics, attribution or advertising.

• Customer service and grievance information: messages, call/email records, complaint details, evidence submitted for damaged/wrong products and resolution history.

• Marketing and campaign information: newsletter sign-up, campaign participation, survey responses, reviews and communication engagement.

• To process, confirm, pack, ship, deliver and support orders.

• To verify payments, issue invoices and process cancellations, replacements and refunds.

• To provide customer support and operate our grievance redressal mechanism.

• To create and manage customer accounts and preferences.

• To send transactional messages such as order confirmations, shipping alerts, OTPs and service notices.

• To send marketing communications where permitted and to honour opt-outs.

• To prevent fraud, abuse, security incidents and unauthorised activity.

• To improve product selection, website performance, customer experience and business operations using aggregated or appropriately protected analytics.

• To comply with tax, accounting, food-safety, consumer-protection, legal, regulatory and law-enforcement obligations.

Where consent is required, we seek it through a clear affirmative action. We do not treat pre-ticked boxes or inactivity as purchase consent. Marketing choices should be separate from essential order processing. You may unsubscribe from promotional emails/SMS/WhatsApp messages using the option provided in the message or by contacting us. Withdrawal of consent does not affect processing already lawfully completed and may not stop processing that is required for an order, legal obligation, fraud prevention or other lawful purpose.

We may share only the information reasonably required with service providers that support our business, such as payment gateways, banks, logistics/courier partners, warehousing/fulfilment providers, website hosting/cloud providers, customer-support tools, email/SMS/WhatsApp communication vendors, analytics providers, accountants/auditors and professional advisers. We may also disclose information when required by law, court order, regulator or competent authority, or in connection with a permitted corporate restructuring. We do not sell personal information to advertisers as a standalone business practice.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, tax/accounting, food traceability/recall, dispute handling and other legal obligations. Retention periods may differ by data category. When information is no longer required, we take reasonable steps to delete, anonymise or securely isolate it, subject to legal and technical requirements.

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information and our systems. These may include access controls, credential protection, secure hosting, encryption in transit where supported, restricted access, vendor controls, backups, monitoring and incident-response procedures. No system or transmission method is completely secure, so absolute security cannot be guaranteed.

Subject to applicable law, you may request access to information we hold about you, correction of inaccurate information, withdrawal of consent where processing is consent-based, deletion/erasure where legally available, grievance redressal and information about how to exercise statutory rights. We may need to verify your identity before acting on a request and may retain information where required by law or for legitimate legal claims.

Our website and products are intended for persons who can lawfully enter into a purchase contract. We do not knowingly seek to profile or target children for behavioural advertising. If we become aware that personal data of a child has been collected in a manner requiring parental consent or other safeguards under applicable law, we will take appropriate steps.

Our website may use cookies and similar technologies. Please see our Cookie Policy for details. Third-party payment, logistics, social-media or other services may have their own privacy practices; information you provide directly to them is governed by their policies as applicable.

Some technology or service providers may process information using infrastructure located outside India. Where such processing occurs, we will take steps required by applicable Indian law and contractual arrangements. If Indian law restricts transfer of particular data to specified jurisdictions, we will follow those restrictions.

We may update this Privacy Policy to reflect legal, operational or technology changes. The updated version will be posted on the website with a revised "Last Updated" date. Material changes may be communicated through additional notice where appropriate.

Email: help@brew60.com
Phone: +91 94265 8699