Thank you for shopping with Brew60. We take great care in ensuring that every order reaches you in the best possible condition.
Something here unclear? We would rather rewrite it than leave you guessing.
Ask us about this pageAs coffee is a food and consumable product, certain return and refund conditions apply to maintain product quality, safety, and hygiene. Please read this policy carefully before placing your order.
At Brew60, we offer a 5-day return policy from the date of delivery.
If you are not satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions mentioned in this policy.
To be eligible for a return, the product must generally be:
Since coffee and other food products are consumable items, we may not accept returns for products that have been opened, used, tampered with, or substantially consumed unless there is a product-related issue covered under this policy or applicable law.
You may request a return, replacement, or refund if you receive:
Each request will be reviewed and verified by the Brew60 Customer Support team.
To request a return, replacement, or refund, please contact our Customer Support team within the applicable return period.
Please provide:
For damaged, incorrect, tampered, or defective products, we recommend reporting the issue within 48 hours of delivery so that we can investigate the matter promptly.
Please keep the product, original packaging, invoice, and shipping label until your request has been resolved.
Brew60 may request additional information or evidence where reasonably required to verify the issue.
You may request to cancel your order before it has been dispatched. Once an order has been shipped or handed over to our courier partner, cancellation or modification may not be possible. If your cancellation request is received before dispatch and is successfully approved, any applicable refund will be processed according to our Refund Policy.
To request an order cancellation, please contact our Customer Support team as soon as possible and provide your Order Number. All cancellation requests are subject to the real-time status of the order.
In certain situations, Brew60 may need to cancel an order. This may happen due to reasons including:
If payment has already been collected for an order that Brew60 cancels, the applicable refund will be initiated within a reasonable period.
Returns or refund requests may not be accepted in situations including:
However, this does not limit any rights available to customers under applicable consumer protection laws.
If any clause on this page is unclear, ambiguous or reads as though it is hiding something, write to us. We have rewritten these documents for exactly that reason.
Freeze-dried Arabica in four blends, made for the minute you actually have.
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